Returns Policy and Cancellations

1. Customers may cancel any order, provided that these Terms are complied with.

1.2 Other than for Bespoke Goods or goods that have been personalised, where there is no right for the Customer to cancel an order, then Customers may cancel an order within 14 days upon receipt of the Product. In these cases, the following provisions shall apply to the return of the Product. Doggie Approved can not and will not replace items that have been chewed or destroyed.

1.3 The prohibition in Section 1.2 does not apply in the case of Bespoke or personalised goods where Doggie Approved or the Supplier has failed to fulfil the order correctly.

1.4 A Customer wishing to return a Product should in the first instance contact Doggie Approved by email [woof@doggieapproved.co.uk] and they will be advised of the correct return address to which they will be responsible for sending their item. The registered address on this website is not the returns address and in no instance should returns be made to this address. Provided that the Product is in good and resaleable condition on return, Doggie Approved shall refund the full purchase price of the Product to the Customer within 14 days of receipt of the Product or proof of postage of that particular product. Refunds on returns will only be permitted if the Customer returns the Product in its original packaging and with all labels intact. Refunds will be processed using the same method as the original payment. Any products purchased via our affiliate partnerships will be processed in the standard way in accordance with their policies and procedures.

1.5 In the event that a Product is in any way damaged upon receipt, the Customer should advise Doggie Approved within 48 hours of receipt and Doggie Approved will use its best endeavours to replace the damaged Product within a reasonable time or refund the Purchase Price paid.

1.6 Unless otherwise stated, return costs are the responsibility of the customer under UK law. 

1.7  EXCHANGE If a Customer wishes to exchange a Product, they will be asked to send the item back to us for a full refund of the original postage paid and the returned item and will be asked to reorder the preferred item from the website, this is to ensure efficient documentation of all products returned and ordered.

1.7 Doggie Approved is not responsible for the safe return of any Product and will not refund a Product that does not reach the appropriate delivery address when being returned by a Customer. Doggie Approved therefore suggests that Customers return the Product via Recorded or Special Delivery or other secure methods so that they can provide proof of delivery.

2. No Guarantees and Limitation of Liability

Whilst Doggie Approved is confident that the content on the Website is accurate and in the quality of the Product and the satisfaction, Doggie Approved does not guarantee that any Product is either in stock or will be exactly what the Customer believes it to be or fit for any particular purpose. In particular, Doggie Approved does not guarantee that the colour of the Product or the exact design seen on the Product Page will accurately reflect the actual Product as is.

The Customer acknowledges that Product is being ordered online and on the basis of viewing a picture of Product on the Website. All photos and descriptions including specifications and advertising on the Website are issued and published for the sole purpose of giving an approximate idea for Product described.

In particular, other than return of Product under the Returns Policy, Doggie Approved shall not be liable for any delays, damage during transit or any direct or indirect damages, loss, costs or any other expenses as a result of the Customer making an order for Product.